Support
What can we help with?
Find clear answers about credits, failed work, custom models, purchases, usage rights, privacy, and your account.
Email us
Product and billing support is handled by email. Include these details so we can investigate without another round trip:
- The email address on your 43frames account
- The tool you were using and what you expected
- The approximate time and any visible checkout or operation ID
Never send a password, API key, or full payment-card number.
Email support@43frames.comFrequently asked questions
Answers before another click
These answers reflect the current product and billing behavior.
Report an image of you
If an image made with 43frames shows you, or someone you are authorized to act for, without consent, including any intimate or sexual image, email us and we will review it. You do not need an account.
What to send
- a link to the image, or a description of where you saw it;
- your name and how to contact you;
- a statement that you are the person shown, or are authorized to act for them;
- for an intimate image, a statement that it was shared without consent.
What we do
- we confirm that we received your request;
- our target is to remove a valid request's image, and any copies we store, within 48 hours;
- we may suspend the account that made it;
- we keep a record of the request and what we did.