1. Introduction
43frames ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered product photography platform.
2. Information We Collect
2.1 Information You Provide
- Account information (name, email address, password)
- Payment information (processed securely through Stripe)
- Product images and related metadata you upload to our Service
- Communications with our support team
- Feedback and survey responses
2.2 Automatically Collected Information
- Usage data (features used, pages visited, time spent)
- Device information (browser type, operating system, IP address)
- Cookies and similar tracking technologies
- Session data and authentication tokens
- Error logs and diagnostic information
3. How We Use Your Information
We use the collected information for:
- Providing and maintaining our Service
- Processing AI-generated product photography
- Managing your account and subscriptions
- Processing payments and preventing fraud
- Sending service updates and administrative messages
- Improving our Service and developing new features
- Analyzing usage patterns and performance metrics
- Responding to your requests and providing customer support
- Complying with legal obligations
4. Third-Party Services
We use the following third-party services that may collect and process your data:
- Stripe - Payment processing and subscription management
- Cloudflare - Image hosting and content delivery
- FAL.ai - AI model inference for image generation
- Vercel - Hosting and analytics
- PostgreSQL Database Providers - Data storage
These third parties have their own privacy policies governing the use of your information.
5. Data Storage and Security
We implement industry-standard security measures to protect your data:
- Encryption of data in transit (HTTPS/TLS)
- Encrypted storage of sensitive information
- Secure session management with 7-day expiration
- Regular security audits and updates
- Access controls and authentication mechanisms
However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your data.
6. Your Uploaded Images
Regarding the product images you upload:
- Your uploaded images are stored securely and associated with your account
- Images are processed through our AI partners (FAL.ai) to generate product photography
- We may use anonymized, aggregated data from generated images to improve our Service
- You can delete your uploaded images and generated content at any time
- We do not sell or share your images with third parties for marketing purposes
7. Data Retention
We retain your personal data for as long as necessary to provide the Service and fulfill the purposes outlined in this policy. When you delete your account, we will delete or anonymize your personal data within 30 days, except where we are required to retain it for legal or regulatory purposes.
8. Cookies and Tracking
We use cookies and similar technologies to:
- Maintain your session and authentication state
- Remember your preferences and settings
- Analyze usage patterns and improve the Service
- Provide analytics through Vercel Analytics
You can control cookies through your browser settings, but disabling them may affect Service functionality.
9. Your Rights (GDPR & CCPA)
Depending on your location, you may have the following rights:
- Access - Request a copy of your personal data
- Rectification - Correct inaccurate or incomplete data
- Deletion - Request deletion of your personal data
- Portability - Receive your data in a structured format
- Objection - Object to certain processing of your data
- Restriction - Limit how we use your data
- Withdrawal of Consent - Withdraw consent for data processing
To exercise these rights, contact us at privacy@43frames.com
10. International Data Transfers
Your data may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.
11. Children's Privacy
Our Service is not intended for users under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us immediately.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or through a prominent notice on our Service. Your continued use after such changes constitutes acceptance of the updated policy.
13. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
- Email: privacy@43frames.com
- Legal inquiries: legal@43frames.com